New Patient Guide & Appointments | Trusted Surgeon Care

APPOINTMENT INSTRUCTIONS

How to book your appointment

The best way to book an appointment is to call us at (02) 4628 3377 or click on the Request an appointment button.

Referral information

Providing your referral information when making an appointment helps us understand your dental or medical history and specific instructions from your dentist or GP for the initial consultation. It also allows us to ensure that we schedule your appointment with the practitioner who specialises in your area of concern. Please send a copy of your referral letter or upload it when requesting an appointment online.

Non-urgent

Our team always schedules appointments as promptly as possible. However, if your preferred time is not available with the corresponding surgeon, with your permission, we will add you to our waiting list in case there are any cancellations.

Urgent

Generally, your consultation and surgical procedure will be completed at separate appointments. If you need urgent care, please speak to one of our helpful receptionists to arrange an emergency appointment (subject to availability).

Outside of business hours

Should you contact us outside of business hours, please leave a voicemail, and we will get back to you in the next business day.

Identifying Ideal Candidates

Preparing for your first visit

To ensure our surgeons can accurately diagnose and recommend a treatment plan for you, we kindly request the following information and form be submitted before your appointment:

Referral letter from your general dentist, orthodontist, or GP
Your most recent digital records (OPG/Panoramic x-ray, CBCT scan, or digital image for oral lesions) relating to your present problem
Your Medicare card and Health Insurance information
A completed New Patient Registration

Referral letter from your general dentist, orthodontist, or GP
Your most recent digital records (OPG/Panoramic x-ray, CBCT scan, or digital image for oral lesions) relating to your present problem
Your Medicare card and Health Insurance information
A completed New Patient Registration

our process

What to expect during
your first visit

On Arrival

You will be checked in and seated by our friendly receptionist. Please fill out the New Patient Registration if you haven’t already completed it before your appointment

Consultation

Your first appointment will involve a thorough examination and assessment, which includes reviewing the information provided by your referring dentist or doctor. If required, supplementary diagnostic x-rays, CBCT scans, or blood tests will be requested to ensure a comprehensive evaluation of your condition and establish the optimal treatment plan.

Your doctor will then discuss your diagnosis, outline procedures and sedation options, and present a personalised treatment plan, explaining what your surgical procedure will involve. This will enable you to be fully informed before making any decisions regarding your proposed surgery. Any inquiries you may have will be addressed during this session.

After your consultation, you will liaise with one of our friendly staff members, who will arrange your surgery and review appropriate appointment times. We will also give you an itemised quotation of all associated costs relating to your surgery and discuss the contribution of Medicare and your Private Fund (if applicable) towards this.

Booking Your Treatment

Booking treatment straight after a consultation is beneficial for ensuring timely intervention, efficient, and effective care. It also increases the likelihood of securing a convenient appointment time.

APPOINTMENT INSTRUCTIONS

Returning patient

We require an updated referral letter for returning patients, whether it is an existing or recently developed issue, and this referral needs to be dated within the last 6 months. Please ensure we have your current contact details and any changes in your medical conditions, treatment history, and medications. This allows us to tailor our care to your current needs and provide the most effective treatment plan.

Payments

Fees and payment

We value the trust placed in us by our professional partners and are committed to providing a seamless referral experience through a range of methods, tailored to suit your practice’s needs as outlined below.

Responsibilities

Patient rights and responsibilities

At our practice, we uphold the principle that all patients are entitled to receive quality care, privacy, and respectful treatment.

This means ensuring access to skilled professionals, timely diagnosis, effective treatment options, and informed consent for all medical treatments and procedures.

We prioritise the confidentiality of medical information and strive to treat every patient with dignity and respect. These principles are foundational to our commitment to fostering trust and collaboration in every patient-provider interaction.

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Appointment time

To ensure that you receive the full benefit of your scheduled time with our team, we kindly ask that you arrive promptly at the scheduled appointment time.

If you anticipate any delays or need to reschedule, please let us know as soon as possible so that we can accommodate your needs.

Cancellation

We understand that unexpected circumstances may arise, leading to the need to reschedule or cancel appointments. While we strive to accommodate our patients’ needs, we kindly request that any changes to scheduled appointments be made at least 24 hours in advance.

This allows us to offer the appointment slot to another patient in need of care. We appreciate your understanding and cooperation in helping us maintain efficient scheduling and provide the best possible care to all of our patients. If you have any questions or need to reschedule, please contact our office.